Frequently Asked Questions
Everything you need to know about your Enya Music experience.
What is the standard shipping time for international orders?
Standard international shipping typically takes 7-14 business days. Delivery times may vary depending on your location and local customs processing.
Do Enya smart guitars come with a warranty?
Yes, all Enya instruments and electronics are covered by a 1-year limited warranty against manufacturing defects from the date of purchase.
What is your return policy for electronic instruments?
We offer a 30-day return policy. Items must be in their original packaging and original condition to be eligible for a full refund.
Are the carbon fiber instruments affected by temperature changes?
Unlike traditional wood instruments, our carbon fiber series is highly resistant to temperature and humidity changes, making them perfect for travel and outdoor use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure global transactions.
How do I update the firmware on my smart guitar?
You can update your instrument's firmware via the Enya Music App. Simply connect your device via Bluetooth and follow the on-screen prompts in the settings menu.